Terms and Conditions

Ticket Terms and Conditions

Tickets remain the property of the EUSA and is a personal revocable license which may be withdrawn and admission refused at any time upon refunding the printed purchase price. Unlawful resale (or attempted unlawful resale) of a ticket is grounds for seizure or cancellation of that ticket without refund or other compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by EUSA.
It is your responsibility to check your tickets; mistakes cannot always be rectified While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of tickets you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from EUSA.
It is your responsibility to ascertain whether an event has been cancelled and the date and time of any rearranged event. If an event is cancelled or rescheduled, we will use reasonable endeavours to notify ticket holders of the cancellation. We do not guarantee that ticket holders will be informed of such cancellation before the date of the event.
Unless indicated otherwise in relation to a particular event, if a performance is cancelled, ticket holders will be offered seats at any rescheduled performance (subject to availability) up to the face value of the tickets or, if the ticket holder is unable to attend the rescheduled performance or the performance is not rescheduled, a refund. Refunds for tickets purchased prior to the date of the original event will be given up to the face value of the tickets purchased plus the relevant per ticket booking fee. If an event takes place over several days and only one day is cancelled, a partial refund only may be payable corresponding to the day(s) cancelled. In order to claim your refund, please apply in writing to your point of purchase. You must enclose your unused tickets and comply with any other reasonable instructions of EUSA. For accounting purposes your unused tickets must be received within 28 days from the date of the cancelled performance. This does not affect your statutory rights. We regret that unless this paragraph 4 applies, tickets cannot be exchanged or refunded after purchase.
Tickets are issued subject to the Rules and Regulations of EUSA. Full details are available at the venue box office. Breach of any of these Rules and Regulations or any unacceptable behaviour likely to cause damage, nuisance or injury shall entitle EUSA to eject you from the venue.
EUSA reserves the right to refuse admission should patrons breach any Rules and Regulations of the venue. EUSA may on occasions have to conduct security searches to ensure the safety of the patrons.
Every effort to admit latecomers will be made at a suitable break in the event, but admission cannot always be guaranteed.
We will not be responsible for any tickets that are lost or stolen.
Tickets are sold subject to EUSA’s right to alter or vary the programme due to events or circumstances beyond its reasonable control without being obliged to refund monies or exchange tickets.
The unauthorised use of photographic and recording equipment is prohibited. Tapes or films may be destroyed. Laser pens, mobile phones, dogs (except guide dogs) and patron’s own food and drink may also be prohibited (please check with venue).
EUSA accept no responsibility for any personal property.
The ticket holder has a right only to a seat of a value corresponding to that stated on the ticket and EUSA reserves the right to provide alternative seats to those specified on the tickets.
There will be no pass-outs or re-admissions of any kind.
Ticket holders consent to filming and sound recording as members of the audience.
Tickets may be restricted to a maximum number per person or per credit card. We reserve the right to cancel tickets without prior notice purchased in excess of this number.
EUSA shall not have any further liability beyond the face value of the ticket purchased plus the relevant per ticket booking fee.